Refund Policy
Effective Date: July 28, 2026
At Mediabee Color Lab, we are committed to providing high-quality digital products and professional color grading services. Customer satisfaction is important to us, and we encourage you to contact us if you experience any issues with your purchase.
This Refund Policy explains when refunds may or may not be available.
1. Digital Products
Our digital products include, but are not limited to:
• LUT Collections
• PowerGrades
• Educational resources
• Workflow tools
• Templates
• Future downloadable products
Because these products are delivered electronically and become immediately accessible after purchase, all sales are generally final.
2. Eligible Refund Requests
Although digital products are generally non-refundable, we understand that exceptional situations may occur.
We may consider a refund or replacement in circumstances such as:
• Duplicate purchases
• Incorrect product delivery
• Corrupted or incomplete download files
• Download links that cannot be restored
• Billing errors
• Technical issues that cannot reasonably be resolved
If a problem can be resolved by providing replacement files, updated download links, technical assistance, or product guidance, we reserve the right to offer those solutions before issuing a refund.
3. Situations Not Eligible for Refunds
Refunds will generally not be provided for:
• Change of mind after purchase
• Purchasing the wrong product by mistake
• Incompatibility caused by unsupported software or workflows
• Failure to read product descriptions or compatibility information before purchase
• Personal preference regarding the creative appearance of LUTs, PowerGrades, or other artistic tools
• Lack of familiarity with color grading software or workflow
Because creative results vary depending on camera, lighting, exposure, color management, and individual workflow, we cannot guarantee identical results across all projects.
4. Professional Color Grading Services
Professional color grading services are customized specifically for each client and project.
Unless otherwise agreed in writing:
• Deposits are non-refundable once work has begun.
• Payments made for completed work are non-refundable.
• If a project is canceled before work begins, any refund will be determined at our discretion based on the circumstances.
• If a client cancels a project after work has commenced, fees may be charged for work completed up to the date of cancellation.
Any project-specific payment terms outlined in a proposal, estimate, invoice, or written agreement shall take precedence over this general Refund Policy.
5. Revision Requests
Professional color grading projects typically include a specified number of revisions as outlined in the project agreement.
Requests beyond the agreed revision scope may require additional charges.
Revision requests do not constitute grounds for a refund unless otherwise agreed in writing.
6. Technical Support
If you experience any technical issue with a purchased product, we encourage you to contact us before requesting a refund.
We are happy to assist with issues such as:
• Download problems
• Installation guidance
• Product activation where applicable
• File replacement
• Basic compatibility questions
Many issues can be resolved quickly without the need for a refund.
7. Refund Request Process
To request assistance regarding an order, please contact us at:
Please include:
• Your name
• Email address used for the purchase
• Order number
• Description of the issue
• Any relevant screenshots or supporting information
Providing complete information helps us resolve your request as quickly as possible.
8. Processing Approved Refunds
If a refund is approved, it will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
9. Chargebacks
If you experience a problem with your purchase, we encourage you to contact us first so we can work toward a fair resolution.
Initiating a chargeback without first contacting us may delay our ability to resolve the issue and may require us to provide supporting documentation regarding the purchase.
10. Consumer Rights
Nothing in this Refund Policy is intended to limit or exclude any rights that may be provided under applicable consumer protection laws.
Where local laws require a refund or provide additional consumer protections, those laws shall apply.
11. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our products, services, or legal requirements.
The latest version will always be available on this page.
Continued use of our website following any updates constitutes acceptance of the revised Refund Policy.
12. Contact
If you have any questions regarding this Refund Policy or need assistance with an order, please contact us:
Mediabee Color Lab
Email: info@mediabeecolorlab.com
Website: www.mediabeecolorlab.com
Last Updated: July 28, 2026